How to Deal with Difficult People

I work at JC Penney's and I hear griping all the time from other associates and definitely from customers. Even I gripe about how work does not get finished. My job is to bring out merchandise from the stockroom so I can hang them up on racks. Every morning after I clock in we have to get our bags so we can put our money in the registers. Right as I leave to get my cart from the stockroom a customer always has a return. It never fails that someone has to return. This customer wanted to return a pair of jeans without a receipt or tags. It is hard to explain to a customer our policy if she doesn't want to listen. I told her the policy was that if she wanted to return something she would have to have a receipt or the tags. She wanted me to call management since she knew someone that worked there. I call the operator and ask to see if there were any managers available. The operator told me that there was no one available until noon. I knew after I hung up the customer would not be happy. The irritation arose when the customer said, â€Å"Well I don't have until noon I want my money now! † After telling her again that no one was available she was just standing there with her arms crossed wanting her money back. After a few minutes I finally decided to tell her that she can exchange it for the same thing she had. You aren't supposed to do that but that was the only thing I could think of right then. That idea had worked. I could finally get her off my back and get on with my work. She went to get another pair of jeans. She wasn't happy with what she got but we both apologized for the mess and that was it. I finally made it to the stock room to get my cart. Most of the clothes I put out needs to have a security ink tag on the sleeve. The people who work in the stock room are supposed to hang and put one on each article of clothing. I can not take anything out of the stock room until they are hung right and ink tagged. I went over to the associate and asked her why they haven't been ink tagged. She gave me a nasty look and said that I could do it. That part takes up to much time so I can't get my work finished. I told the lady I wasn't going to take out the cart until it was done right. There were about eight people working in the stockroom at the same time so you would figure the cart would be finished. Another lady decided to quit what she was doing to complete the job. While I was back out on the floor arranging for the clothes to all fit on the racks she brings the cart out to me instead of me having to go back there and get it for myself. She told me that the other girl that didn't do the tagging wasn't feeling to well and wanted to get out of there as soon as possible so that was why she didn't do it. I told her that I was mad or anything I just wanted to get this cart out so I could get another cart. The phone rang as I was getting ready to put shorts out and it was my manager. She told me over the phone that if they don't have time to do something in the back that you should be able to finish the job on your own. I told her that it wasn't our job to ink tag the clothes. Even the people in the back were told from management that they had to do it. I didn't even have any ink tags to do it anyway. She told me that it was ok and I went on with my work. Later in the evening when my work was just about complete I was ringing up a customer and this lady stormed up to the register with an New World Order wrestling shirt. The shirt was from the Children's Department and I work in the Men's Department clear on the other side of the store. I asked her if she needed any help. She started complaining about how these shirts are a disgrace to our children and shouldn't be sold in stores. Waiting to check out about she was preaching to me and the other customers of how it will influence children to fight and get hurt. As I was just standing there I could feel the heat arise in my body because I didn't know what to tell her. I just told her that this is the in-thing and it is a big seller for kids. She snapped back at me wanting to speak to a manager. I called management and they came right away. The customer started going on and on to her about the same thing and the manager told her she was sorry how this clothing has an effect on her and should not buy it if she doesn't like it. We are not the only store that sells this article of clothing. The manager offered her a ten-dollar gift certificate but the customer refused saying she will never shop here again. She simply threw the shirt on the counter and everyone in line was staring at me. The next person in line said that I shouldn't have to put up with people like that. That lady was rude to cut in line to argue about some clothes. I was talking to her how there were stores all over the world selling wrestling shirts. The griping customer saw that I was busy so she came to interrupt my work. I just forgot about what happened and went back to doing my work. Gripers today are found every-where you go. If you want to quit griping just try to keep whatever you want to gripe about to yourself and then there won't be any problems or arguments.

Aboriginal Culture

The Indigenous aboriginal people are one of a kind they mostly reside in Australia both the mainland and the Island Tasmania. The Aboriginals were indigenous to the continent and has resided there since the late sass's. There are over 400 different tribes wealth the Aboriginal culture and they all have deferent dialects, and languages. Communication amongst the Aboriginal people is much different they use terms such as full blood or half caste meaning not of the same biological parents.Mainly they use terms within their specific tribe so that outsiders are not able to butt in on personal business. Terms like â€Å"Aborigine†, and â€Å"Aborigines† are of offense and are terms used in connection to harsh times of enslavement. It is disrespectful to mention a deceased person's name for up to two weeks after death following their cultural guidelines. Time orientation is not of great importance in Aboriginal culture as it is in Western civilization.The Aboriginal people use the position of the sun and he closeness of the season to tell time weather. Personal space is not of great importance either. Men usually address men and then are either invited or ask to address the woman. Social roles are very Important as the Aboriginals lead by elders, Elders lead the community and If Ill the entire village will participate In caring for the elder whether personal related or not. When entering a room it is respectful to address the elder first and then males and lastly females.Religion is based upon little God's. The Aboriginals believe that everything in life is made from the earth such as serpents used to create pathways for the people. Health beliefs are looked upon as any ill person is sick by sin. Their belief is that a person who has a disease is being punished by a God for some kind of sin committed. Health practices are preferred to be done holistically. Due to the fact that they believe everything is from the earth they also believe that the cure shal l come from the earth.Health Issues such as cardiovascular diseases, mental health, diabetes, cancers, and Injuries are mall health concerns within their culture. The dietary preferences for the Aboriginals are not of Importance because they are very poor and almost all foods come from the grubs and bushes. Foods like berries, fish. Nuts, and wild game are main course meals. Both the mainland and the island Tasmania. The Aboriginals were indigenous to the tribes within the Aboriginal culture and they all have different dialects, and address the woman.Social roles are very important as the Aboriginals lead by elders, Elders lead the community and if ill the entire village will participate in caring the earth they also believe that the cure shall come from the earth. Health issues such as cardiovascular diseases, mental health, diabetes, cancers, and injuries are main health concerns within their culture. The dietary preferences for the Aboriginals are not of importance because they a re very poor and almost all foods come from the grubs and bushes.

Analysis of the Research of Professor Zachary Holman Essay

Analysis of the Research of Professor Zachary Holman - Essay Example Subsequently, the research conducted by Zachary Holman addresses the vital uses of nanoparticles in electronic devices and solar devices. Consequently, the research highlights the properties exhibited by the nanoparticle and the effect that each property has in regard to the functioning of the nanoparticles. Zachary Holman in his research tries to answer the scientific question of whether it is viable to produce inexpensive power using the full spectrum of sunlight as the source of the energy production. The viability of the energy production by the sunlight rays is at any time of day. Moreover, the research paper by Zachary Holman attempts to answer the scientific question of the possibility of the nanoparticles in the solar energy to produce sustainable power enough for human consumption. The nanoparticle produces energy using the properties that already exist within the micro-nanoparticles. In his research project concerning Solar Concentrating Photovoltaic Mirrors, Zachary Holman discusses the optics technology. The optics technology entails the use of products and materials such as the curved mirrors and lenses. The reason for conducting the project is to discover means of concentrating sunlight over a smaller surface area of photovoltaic cells in order to generate power. The heat skins product, which has a relationship with the research that Zachary Holman is undertaking, helps keep the solar cells cool. The technological design of the photovoltaic concentrators is also relatable to the research that Zachary Holman is currently conducting.  

Global Operations Management Essay Example | Topics and Well Written Essays - 1000 words

Global Operations Management - Essay Example Additionally, this discussion is going to weigh the demerits of various supply chains of the beverage company and the necessary solutions. Furthermore, the paper discusses the importance of quality management and measurement while considering the significance of enterprise processing planning system. Background Coca Cola Company was founded in 1892 and is Beverage Corporation that deals in manufacturing, retailing and marketing of its non-alcoholic products globally (Pendergrast, 2000). These products include Coke, Dasani Nutriwater, Bacardi and Minute Maid among others. Similarly, the company provides its numerous products totaling over 500 brands in over 200 nations with servings exceeding 1.7 billion. Additionally, Coca Cola Company with an employee base of about 139, 600 spread in various parts of the world accrues revenue amounting to $11.809 annually. Besides doing business, this global corporation participates in charity ventures as a gesture of its corporate missions. For ins tance, it offers scholarships to students in America to acquire quality education and become better citizens. Furthermore, the company participates in environmental awareness programs by planting trees and offering support in the reduction HIV/AIDS menace, in Africa. Components The beverage company has six major components that are involved in its supply’s chain. ... In addition, they use Demand Management, which involves balancing the needs of clients in terms of the strength of the supply chain. Alternatively, there is the Return Management tackles the field of returns, gate keeping and reverse logistics among others of the supply chain. Furthermore, there is the Manufacturing Flow Management that assists Coca Cola in evaluating its activities that are paramount in exercising supply flexibility. There is also Customer Service Management (CSM) that works on solving problems that can affect customers directly. Potential Problems and Solutions There are various potential problems that are related to the above components of Coca Cola’s supply chain. For instance, unexpected demands from customers may affect the effectiveness of CRM. Therefore, the company should make their missions and values clear to clients. Additionally, in (SRM), the reduction of stock because of inadequate capital may cause supply problems. This means the company always has sufficient capital to re-stock (Lambert, 2008). On the other hand, in Demand Management, the problem lies constant customer complains because of limited supply. In this case, the company should increase its distribution channels to satisfy its customers. Alternatively, in Return Management, ineffective reports about returns and logistics may cause an imbalance in correct assessment. Therefore, it is imperative for the company to conduct a thorough analysis of its reports. Similarly, in Manufacturing Flow Management, the challenge lies in causing supply inflexibility and the solution is to employ more staff to carry out the supply. Finally, in (CSM), the challenge is when the company fails to attend to all complaints of customers, and

Third Cinema (address one of the following questions) Essay

Third Cinema (address one of the following questions) - Essay Example Cinema has been divided into three categories, first, second and third cinema. Theses terms had their birth at the Bandung Conference of 1955, the first conference of the Non-Aligned Movement. China propagated the theory of the three distinct worlds. The first world i.e. the advanced capitalist countries included Western Europe, North America and Australasia; the second world i.e. the previous socialist countries of Eastern Europe and Soviet Union. The remaining countries were thus the third world, to which China stated its commitment. (1) First Cinema refers the model identified as the Hollywood movie. Also known as commercial or popular cinema, it corresponds to an ideology which the particular relationship between film and spectator is superfluous, where cinema is conceived as pure entertainment. Aim of this cinema is to maximize profits. This kind of film is made for display in large theatres, with a standardized duration either feature-length or blockbuster. All types of films come under this category even scientific documentary is susceptible to the aspirations of big money. Second Cinema is also known as art or parallel cinema. Parallel cinema has its own structures, patterns of distribution and exhibition, and its own ideologies. Art has become a cinema made by and for the limited social groups. It expresses the aspirations of the middle layers, the petty bourgeoisie and consequently is often revolutionary but pessimist and sometimes mystical. Like first cinema all categories of films may be found in this category. There is a deliberate uncertainty in the term ‘Third Cinema’ which requires clarification. The term ‘Third Cinema’ is derived from the correspondence with the term ‘third world’, referring to the underdeveloped countries of Asia, Africa and Latin America. In the dependent countries, third cinema is a cinema of de-colonization, which expresses the will to national liberation,

Week 6 Discussion Questions Assignment Example | Topics and Well Written Essays - 250 words

Week 6 Discussion Questions - Assignment Example Lowering unemployment is key to improving the economy. 2. An increase in jobs alone will improve the economy somewhat. More jobs means more money in the pockets of consumers. Seeing that nearly 2/3 of all economic activity in the United States is driven by consumer purchases, this is good news. Other factors such a credit markets and government debt will affect the economy as well. These will need addressed as well as unemployment. 3. The current economic state is largely due to corrupt and unethical practices in the financial sector, specifically in home mortgage lending. Unethical lenders were profiting by lending money to individuals and families that they knew would never be able to repay. Housing starts skyrocketed because people were building homes they actually couldn’t afford. Everyone thought they could just sell their homes at some point in the near future and pay them off. The problem is the shady lending practices were exposed, the credit default swaps all came due and there wasn’t enough money to go around to pay everyone affected. The current state of the housing market is the result of these unwise

Separation of Ownership and control, and agency costs Assignment

Separation of Ownership and control, and agency costs - Assignment Example The management team is responsible for running the business and taking decisions as and when required but have almost negligible claim on profitability. In such organisations, separation of ownership and control is clearly visible. Many authors have described this relationship, between the shareholders and the management of the firm, as ‘pure agency relationship’. This concept will be further discussed in the essay with the help of ‘agency theory’. The concept of separating ownership and control was aimed to assist the firms to achieve the sole motto of profit maximisation. This concept held the view that organisations should strike a balance between profit maximisation and development of society, which is corporate governance. In the later section, different theories associated with separation of ownership and control will be analysed to determine the cost of agencies. The concept of separation of ownership and control was first introduced by Berle and Means in the year 1932. The agency theory explains that the owner (shareholders) of the firm is the principal and the one who take the responsibility of running and managing the business (management) is the agent. Both the principal and the agent think of their personal gains. The Principal tries to design the governance system for maximising his utility. In the same way, the agent tries to manage the firm for fulfilling his utility. If utility of both principal and the agent coincides, they both enjoy increment in their individual utility. However, often the utility of the agent differs from that of the principal, and the agent tries to maximise his utility at expense of the principal. To minimise such incidences, principal needs to introduce internal control, which results in an extra cost. Thus, the concept of separation in ownership and control is related to agency cost. For minimising the cost, the agency theory introduced different governance to be followed by the company. Often companies